The dasher is usually at the restaurant before your order is ready. They could be busy, or the app could be having issues. Most often, your status from DoorDash will be stuck on preparing the order because the merchant has not updated the status on their tablet. Regardless of the reason, your DoorDash order is stuck on preparation, here are steps to take to get it sorted: Wait For A Few More Minutes This isn’t the same as the “bad gateway error” or 502, as that’s usually just a network connection problem. When you are tracking, and DoorDash is stuck on “preparing order”, you may wonder if your order is not ready, ready, and not picked up or if there is a glitch with the app. While the DoorDash service is often pretty efficient, several factors can affect the status of your order. It is always appreciated when you receive your DoorDash order speedily, especially food. What To Do When you see “DoorDash Stuck On Preparing Order” But you can do certain things to get it sorted and receive your order within due time. Many factors like traffic, restaurants’ peak times, location, and small tips can affect the status of your order. Sometimes there is a delay when restaurants are busy, merchants forget to update their tablets, or a dasher has not been assigned.ĭashers and merchants can sometimes have an issue with the DoorDash app. If DoorDash is stuck preparing an order, you can contact the assigned driver, complain through the DoorDash app, cancel your order, pick it up yourself, or wait. It is frustrating, so what do you do when that happens? DoorDash sometimes gets stuck on preparing orders. The delivery is relatively quick, the food is hot and fresh, and the drivers are friendly. DoorDash is an excellent food delivery service to use for its convenience.
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